FAQS
Before purchasing our fitness equipment, please carefully check the product's applicability and ensure the correct size, so that the product completely meets your needs. Otherwise, we reserve the right to decline return requests.
ORDERS –
Q: I tried to use a discount code, but it didn’t work. Why can’t I use my code?
A: There are couple possible reasons for why a discount code didn’t work in your cart. The discount codes offered for our website is typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the code has expired. Discount also cannot be combined with any other offers.
Q: Can I use a discount code on a previous order?
A: Discount codes are not valid for prior purchases. They cannot be added retrospectively by you or by the Trainnox team. Discount code must be entered at the time of checkout in order to be applied.
Q: I just placed an order today and need to make a change on my order, can I?
A: If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point.
If the order is cancelled / returned after the order is picked up by the freight company, a charge for shipping will be incurred by the customer for the freight company to pick the order up and return it.
Q: Can I cancel my order after the order has been shipped?
A: In this case, please kindly note that any additional cost caused by the cancellation will be borne by you, such as the cost for intercepting the transit and the return shipping fee.
Any returns that fall under buyer's remorse, no longer needed, etc. will have a 8% restocking fee.
Also, we only accept cancellation request from email.
PAYMENT –
Q: Why can't I pay with my credit card?
A: In this case, it’s probably that the card issuing bank is generally worried that it is not the cardholder’s own transaction or the cardholder’s card has not activated the international payment function, so the transaction is not released or authorized, resulting in failure. Maybe you can also try to pay through PayPal, which is also a safe and convenient payment method. If you insist to use the credit card, you could call the issuing bank to get authorization, then you can place an order again.
POLICIES –
Q: Do your items have a product warranty?
A: All items have a Product Warranty, and each warranty varies according to the supplier. To ensure that the warranty information is correct, you can also contact us again to confirm.
SHIPPING –
Q: Where do you ship from?
A: Depending on the product inventory, we will ship directly from the WAREHOUSE in the US or the factory in China.
Q: How long will it take to get my order?
A: It takes 3 business days for us to process your order once you have submitted it. Once it’s processed, it will then ship out and take another 5-7 business days to deliver depending on what state you live in and which warehouse we ship your items out.
Tracking numbers will be updated 3 business days after your order has been SHIPPED. If you don't have a tracking number after 3 business days, please email us at support@trainnox.com
Q: I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@trainnox.com If the given address is wrong we can change the address to the correct one within 12 hours. No refund will be given after the 12 hours of incorrect submission.
PRODUCTS –
Q: How do I get assembly assistance?
A: All our products come with assembly instructions in the package. If further assistance is needed, you can always email us at support@trainnox.com.
CONTACT INFO –
Q: How can I contact you if my questions are not listed here?
EMAIL: support@trainnox.com or Online chat