Pre-sale Product Refund Policy

 

 

Thank you for pre-ordering products on our website! To ensure that you understand our pre-sale product refund policy, please read the following terms carefully:

 

Order Cancellation

• Before Shipping: If you want to cancel your order before the pre-order item is shipped, you can request a full refund at any time by contacting our customer service.
• After Shipping: If the item has been shipped, the order cannot be cancelled, but you can return it according to our standard return policy.

 

Refund Application Time

If you apply to cancel the order during the pre-sale period, please refer to your bank or payment service provider for the specific time of refund arrival.

 

Shipping Delays

We will make every effort to ship pre-sale items according to the estimated shipping time. If unforeseen delays occur, we will notify you promptly.

 

Pre-sale Orders with Partial Payment

• For pre-sale orders that accept installment payments or deposits, if you choose to cancel the order before shipment, we will refund all the payments made.
• The deposit portion is only refundable before the goods are shipped, and cannot be refunded after shipment.

 

Refund for Quality Issues

If the pre-sale product you received has quality issues, you can contact our customer service within 30 days after receiving the product to apply for a refund or exchange. Refund or exchange requests must comply with our return policy.

 

Refund Channel

All refunds will be processed through your original payment channel.